Overview

At CatPie, we want you to love your purchase! If for any reason you’re not completely satisfied with your order, we’re here to help. Please review our return and refund policy below:

Returns

  • Timeframe: You have 30 days from the date of delivery to initiate a return.
  • Condition: Items must be unworn, unwashed, and in their original condition with tags attached.
  • Non-Returnable Items: Unfortunately, we cannot accept returns on items marked as final sale, customized products, or gift cards.

How to Return

  • Contact Us: Email our customer service team at support@catpie.com with your order number and reason for return.
  • Return Authorization: We’ll provide you with a return authorization and instructions on how to send your item back.
  • Shipping: You are responsible for return shipping costs unless the item is defective or incorrect.

Refunds

  • Processing Time: Once we receive your return, please allow up to 7 business days for inspection and processing.
  • Refund Method: Refunds will be issued to your original payment method. It may take an additional 3–5 business days for the refund to appear on your statement.
  • Shipping Fees: Original shipping charges are non-refundable unless the return is due to a mistake on our part.

Exchanges

  • If you need a different size or design, simply follow the return process and place a new order for the desired item.

Damaged or Defective Items

  • If you receive an item that is damaged or defective, please contact us immediately at support@catpie.com with a photo and description of the issue. We’ll make it right!

Contact Us


For any questions or concerns about your order, feel free to reach out to our friendly customer service team at support@catpie.com. We’re happy to help!


Thank you for choosing CatPie! We appreciate your business and hope you enjoy wearing our unique, hand-drawn designs as much as we enjoy creating them. 🐾